Privacy Policy for SellersPro
Effective Date: 01-06-2025
Last Updated: 14-06-2025
Thank you for choosing SellersPro. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our web and mobile application ("SellersPro"), including when you connect your social media accounts or use our AI-powered tools.
1. Information We Collect
We collect the following types of information:
a. User-Provided Information
- email address, phone number, and business name.
- Login credentials for SellersPro.
- Business details (e.g. address, logo, phone number).
- Any customer details you input (e.g. name, delivery addresses, phone numbers).
- Order details (name of items, price of items, payment status, delivery status).
b. Social Media Integration
When you connect your social media accounts (e.g., Facebook, Instagram, WhatsApp, X), we may collect:
- Basic profile information
- Inbox messages, and interactions
- Page and business account metadata
We only access this data to provide messaging and customer service tools. We do not post on your behalf without permission.
c. AI Processing Data
- Messages sent/received via connected channels
- Keywords or message content used to generate or identify orders using our AI tools
AI-generated suggestions are processed in real-time but not permanently stored unless saved by you.
d. Automatically Collected Information
- Device info (browser type, OS, IP address)
- Log data (usage patterns, feature access times)
- Cookies or similar tracking technologies
2. How We Use Your Information
We use your information to:
- Allow you to manage orders, update statuses, generate receipts, and communicate with customers.
- Provide AI-powered order recognition and response suggestions.
- Enable seamless message management from social platforms.
- Improve our product, user experience, and customer support.
- Comply with legal obligations.
3. Data Sharing & Disclosure
We do not sell your personal data.
We may share data:
- With third-party service providers (e.g., analytics, cloud storage)
- With social media platforms you've authorized (per their APIs)
- As required by law or to protect rights and safety
4. Data Security
We use industry-standard security practices (e.g., encryption, access control) to protect your data. However, no system is completely secure.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access and update your personal data
- Delete your account and associated data
- Withdraw consent for social media access
- Opt-out of marketing emails
To exercise these rights, email us at [email protected].
6. Third-Party Links
SellersPro may contain links or integrations with third-party platforms. We are not responsible for the privacy practices of these external services.
7. Children's Privacy
SellersPro is not intended for individuals under the age of 18. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified via email or app alert when significant changes are made.
9. Contact Us
If you have any questions about this Privacy Policy, contact us at:
SellersPro Support
Email: [email protected]
Phone: 09037978963
Website: www.sellerspro.app